My Life Support rated as good in all areas by CQC

My Life is delighted to announce that the Care Quality Commission has this week rated our personalised care service My Life Support as good in all aspects. 

As part of the inspection process, the CQC base their findings on five important areas, looking at whether the care and support service in the home is safe, effective, caring, responsive and well-led. My Life’s entire ethos is based around ensuring people who need support have care that is tailor made to their needs, so we were keen to show inspectors how we ensure My Life Support lives out that mission. 

That’s why we were so pleased that the report said we “supported people to have the maximum possible choice, control and independence over their own lives,” while focusing on their strengths and what they could do, “giving them fulfilling and meaningful everyday lives”.  

We were also praised for our care, with our highly skilled registered managers demonstrating “a commitment to people” that then supported them to achieve good outcomes. “People received kind and compassionate support,” the report continued, and we were delighted to read that we were trusted to keep them safe.

And as a wider organisation, we were really pleased to see that the culture between leaders, staff and people was judged as being open and inclusive. We feel this aspect is particularly important as it empowers and encourages people to evaluate the quality of support they give and receive, helps staff to take steps to increase their skills and knowledge, and most of all makes the relationships between staff and people who need support – and their families – really positive. 

Perhaps the best line in the report – which you can read in full here – comes right at the end. “Staff placed people’s wishes, needs and rights at the heart of everything they did.” 

We’re thrilled that the support that we provide to so many incredible people and their families has been recognised by the CQC in this way. If you’d like to know more about how we might be able to help you or your family, please do get in touch.